Our principles

Order online

  • If you order online you can get your refund (full amount) or you can exchange the item for another collection piece within 14 days.
  • You can purchase the Ginger Aardbei collection on the website and choose to have the parcel sent to your home.
  • The delivery costs for your parcel are 6,30 in the Netherlands and 9,- euro for Belgium.
  • Shipping cost of the returns and exchange are at the costumers expense.
  • If you order above the 200,- euro in the Netherlands you will pay no shipping costs.
  • You will receive an e-mail with our track and trace.
  • We ship international with Ginger Aardbei.

Atelier pick-up by ordering online

  • When ordering on our website you can also choose to pick up the parcel yourself in our atelier in Amsterdam and save delivery costs.
  • Once you have placed your order we will contact you to make an appointment for your pick-up. With this option, you are able to try your products in our atelier and get your full refund or exchange it for another product of our collection.
  • Pick-ups longer than one hour in the atelier will get a coupon by returning goods. When you made the decision to take the product at home and you want to return the item you will receive a voucher or the possibility to exchange it for another product within 14 days.
  • Pick-ups can be picked-up at our atelier maximum 14 days after being purchased on our website. If you would like to return your purchase after picking it up (later on the 14th day). You will be provided with a coupon usable within 14 days. (excluding pre-ordering and treasures on sales)

Shopping in the atelier

  • Our atelier is in the city center of Amsterdam and we welcome our clients there every day by appointment.
  • We take as much time as you need and we provide you with the best advice whether you have a wedding party of you just like to treat yourself.
  • We do ask you to arrive on time or if you would like to cancel your appointment, please let us know 12 hours in advance.
  • Purchases made in the atelier can be returned within two weeks for a exchange or a coupon.

Returns & exchanges

How can I return my parcel?

You can return your parcel within two weeks after receiving on your adres. The adres is stated on our website. Please send your parcel included the return form and invoice and the same box as it has arrived. Please be aware we don’t except packages that are returned late, used, damaged or purchased with a sale discount.

How long does it take to get my refund?

Ginger Aardbei will refund your amount within two weeks after receiving the package in the same condition and box. With the return form send to our office adres.

Whats the return period if I want to send my parcel back?

Ginger Aardbei has a two weeks return policy regarding the dutch e-commerce law. This means you have two weeks to send your parcel back to our office from the moment you receive it. We are not responsible for packages that arrive too late or get lost.

What’s the returning adres?

Ginger Aardbei
Singel 120
1015 AE
Amsterdam

Can I also bring the package physical back?

Yes you can schedule your appointment on our website at ”make an appointment” to return or exchange your parcel in our atelier. Would you love to shop besides that? Please schedule the shopping appointment so we will reserve an hour for you.

Ways to return

Send the parcel back by post

When you choose to send the parcel back the delivery costs are 6,95. We would like to ask you to send the parcel in the same way (same packing) and condition you received it. You can either purchase new items on our website straight away or choose to have a voucher issued. Parcel costs to return or exchange products are on your own account. Please make sure your returned package arrives back at our atelier within 14 days after receiving it. We will issue an online voucher or refund within 14 days of receipt of the parcel.

Return the parcel to the atelier

You can also choose to drop off and exchange the products in our atelier. Please contact us to make an appointment to make sure that we will be there.

Vouchers

Vouchers are valid for one year in our atelier and webshop. Vouchers can’t be used for pre-ordering through our Instagram stories. Our vouchers can’t be exchanged for money or a refund. All vouchers are personalized with a code and name coded by our company system.